That's right. Sheila and I went to Palomar Airport yesterday for the hour long biplane ride she got me for Christmas. Well, after we were done with our flight, we were both starving. So, we go to the closest place we could find, Carl's Jr. We get there and they have 3 cash registers there, and 2 of them are blocked by these huge self service kiosks. They have 22" touch screen displays and you basically touch what you want and then feed your money or atm card into it to pay.
Being the connoisseur of new technology that I am, I go and enter our order in, feed it a 20, receive my change and go and sit down with my order slip.
15 minutes later
The restaurant is EMPTY. The half dozen people that were there when we arrived are now gone and 5 or 6 walk in customers and numerous drive through customers have come and gone. We still have neither food nor drink, and we're both pissed. So, I go up to the counter and ask for our drink cups, give them another 2 or 3 minutes, it appeared the manager and 5 or 6 people behind the counter were having a "meeting" (aka fucking around). Then I went back up to the counter and asked where my order was.
Being the fucking paragon of customer service that he was, the manager only understood 2 of the words that I said and pointed at the order number on my reciept and said "That's order number". I gave him the best "No shit" look I could muster and then explained my situtation. He glanced up at the order terminals and asked if they had made the order (in spanish) and then said that "We're making right now".
I went and sat down.
Two minutes later another dim bulb comes out and asks to see my receipt so they can fill my order. Apparently, they must have deleted it from their terminals in the back.
5 minutes later, we have our food.
In conclusion, if you only speak spanish, expect FAN-FUCKING-TASTIC customer service, because your dumb fucking ass can't read the english text on the self service kiosk and you'll get to have a REAL PERSON take your order in your NATIVE LANGUAGE!